A softphone, is a piece of software that allows you to make phone calls over the internet through any device with a supported speaker and microphone. Using a softphone allows users to make phone calls without the use of an actual physical telephone.
Common Softphone Features
In business settings, a softphone is usually equipped with a headset and microphone that’s ported over a VoIP connection. The demand for softphones continues to rise, and with that, comes demand even more useful features.
Softphones are equipped with features typically only reserved for traditional business phone systems like the ability to receive, place, and transfer calls, set up call waiting, reroute calls, and a lot more.
Top Benefits And Advantages Of Softphones
Using softphones can help your business realize massive cost savings. Calls placed over a VoIP connection are often cheaper than those over traditional phone calls, and you can save on physical hardware costs as well. Beyond cost reduction, your business will likely get access to features (depending on your provider) like advanced video conferencing, call center integration, easy phone system scalability, and remote or distributed company support, all while presenting a unified corporate mage.
The Role Of VoIP And Softphones
By employing the use of softphones across your organization, you’ll be setting your business up for future success. Softphones are a crucial aspect of a voice over internet protocol (VoIP) business phone system. A VoIP phone system uses an internet connection to transmit voice, video, and data over your network connection, compared to a traditional phone line. These systems also integrate other communication features like instant chat, SMS messaging, and other text-based forms of communication. You'll be able to readily adapt to changing consumer preferences, without having to upgrade or overhaul your entire communication system.